Delivery Information:

UK Mainland Delivery Charges, excluding all Islands & Scottish Highlands:

Our standard delivery charges are worked out on your order value:

  • FREE for orders £100.00 and above (to a single address)
  • £7.95 for orders below £99.99 (to a single address)

COLLECTION from the Artisan Smokehouse. Simply choose your preferred collection day and enter code COLLECTION in the Discount Code box at checkout to remove P&P charge. Collections to be made between 10am - 2pm on chosen day, from the Artisan Smokehouse, Goose Barn, Back Road, Falkenham, IP100QR. 

Islands & Scottish Islands:

We are able to offer delivery to Scottish Highlands (basically north of Edinburgh/Glasgow postcodes but please check with us if unsure), Guernsey, Jersey, Isle of Man & Isle of Wight. However this will be on a 2-day service and will unfortunately incur additional charges (approximately £18 in total for orders under £100, and £12 for orders over). You will need to contact us vie phone (01394 448414) or email (info@artisansmokehouse.co.uk) to arrange this. Also please be aware that the delivery date selected may not be met due to the 2-day delivery service. Thank you for your understanding.

NI, Ireland & Overseas:

Unfortunately, we are unable to deliver to Northern Ireland, Ireland and Overseas at present.

Delivery Address:

**Please ensure that either yourself or your recipient is able to accept the order, or that specific instructions are left for the courier to leave the parcel in a safe dry place.**

On the 'checkout page' there is a box where you can add specific delivery instructions (such as leave with neighbour at 17, in porch etc), which we will pass onto the courier, who at their discretion, will leave in a safe place.

Please note: we cannot be held responsible for parcels, which are undelivered or mis-routed due to incomplete/incorrect addresses given by the customer, due to customer/recipient not being available to receive shipment, due to an incorrect delivery date being chosen by customer, due to parcel going missing once left in a 'safe' place or duto deterioration of packaging if parcel left out in inclement weather.

Delivery Day:

Your goods will be delivered via our chosen courier, usually DPD.

At checkout you will be able to select your preferred delivery date. If for any reason, we are unable to deliver on that day, we will be in contact with you to arrange another suitable day.

We will advise you via email once your order has been dispatched.

If you have not received your parcel within 48hours of receiving the email, then please contact us immediately on: 01394 448414.

Overseas Customers:

Unfortunately due to the perishable nature of our food, cost and logistics, we are currently unable to deliver to overseas destinations.