Important message regarding delivery & stock:
While we will endeavour to deliver your order on your requested date, there may be the odd occasion when this is not possible, for example, due to unforeseen courier delays due to increased work load. Please note that our packaging will keep your food chilled for a minimum of 36hrs from despatch.
Some of our suppliers are understandably finding it difficult to provide their normal level of service, therefore if an item is unavailable at short notice we may substitute it with another very similar product. This product will either be of greater value or a refund will be given for the difference.
We would like to thank you for your continued custom and support at this difficult time.
UK Mainland Delivery Charges, excl. Highlands & Islands:
Our standard delivery charges are worked out on your order value:
- FREE for orders £100.00 and above (to a single address)
- £7.95 for orders below £99.99 (to a single address)
We're currently offering Free Friday local delivery (to postcodes IP10 & IP11 only). This is available on Fridays only (£12.00 minimum spend) and we need a minimum of 36hrs notice please! You will need to enter code LOCALFREEFRIDAY at checkout to get this offer.
Please call or email us for local delivery rates and for collection in person.
Highlands, Islands, NI, Ireland & Overseas:
Unfortunately, we are no longer able to deliver to postcodes in the Highlands, Islands, Northern Ireland, Ireland and Overseas. Due to persistent problems with delivery and the perishable nature of our products (requiring items to be delivered and refrigerated within 24 hours) we feel it is no longer viable to offer this service. We will monitor the situation and if alternatives become available, then we will of course adjust our delivery options accordingly. Thank you for your understanding.
If you are unsure wether we can deliver to a certain postcode, please contact us first, before placing your order.
**Please ensure that either yourself or your recipient is able to accept the order, or that specific instructions are left for the courier to leave the parcel in a safe dry place.**
On the 'checkout page' there is a box where you can add specific delivery instructions (such as leave with neighbour at 17, in porch etc), which we will pass onto the courier, who at their discretion, will leave in a safe place.
Please note: we cannot be held responsible for parcels, which are undelivered or mis-routed due to incomplete/incorrect addresses given by the customer, due to customer/recipient not being available to receive shipment, due to an incorrect delivery date being chosen by customer, due to parcel going missing once left in a 'safe' place or due to deterioration of packaging if parcel left out in inclement weather.
Your goods will be delivered via our chosen courier, usually DPD.
At checkout you will be able to select your preferred delivery date. If for any reason, we are unable to deliver on that day, we will be in contact with you to arrange another suitable day.
We will advise you via email once your order has been dispatched.
If you have not received your parcel within 48hours of receiving the email, then please contact us immediately on: 01394 448414.
Unfortunately due to the perishable nature of our food, cost and logistics, we are currently unable to deliver to overseas destinations.